KATHRYN LAESER

Senior Consultant & Strategist

As a Design Strategist and Executive Advisor, I blend behavioral research, user-centered design, and business strategy to deliver measurable improvements in the quality of products, processes, and services. At the heart of it, I help make things easier and more effective, with an eye on innovation.

My ability to question assumptions, unveil opportunities and communicate strategic insight has enabled me to deliver cost savings, process innovation and improved employee effectiveness to over 25 high-profile clients across multiple market sectors. My work has informed the design of organizations, business processes, work environments, corporate campuses, urban spaces, civic services, customer experiences, and technology tools.